FREQUENTLY ASKED QUESTIONS

Scotland Football TV is the new online TV channel providing exclusive online live coverage of Scotland’s international qualifier matches.

Scotland Football TV is brought to you by IMG Media in partnership with the Scottish Football Association. You can find out more about IMG at www.imgworld.com

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The following games will be streamed live at GMT as below:

• Saturday 8 September, 2007: Scotland v Lithuania, Hampden Park, Glasgow, Scheduled KO 15.00
• Saturday 13 October, 2007: Scotland v Ukraine, Hampden Park, Glasgow, Scheduled KO 15.00
• Saturday 17 November, 2007: Scotland v Italy, Hampden Park, Glasgow, Scheduled KO 17.00

There will also be exclusive behind the scenes interviews and footage of the Scotland teams preparation for the qualifier games.

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To view matches on Scotland Football TV you need

• Windows XP Service Pack 2 or Windows Vista.
• DirectX 9 compatible video card
• 512 Mb Ram or greater
• Windows Media Player 10 or 11 installed on your computer.
• A broadband internet connection that delivers 500kb/s download speeds.

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If your computer meets the minimum requirements then you do not need to do anything.

To avoid problems we do recommend that you do the following.

• Ensure that you have the latest patches and updates to Windows by visiting http://update.microsoft.com
• Ensure that you have the latest version of Windows Media Player, available from Microsoft at http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
• Check your broadband connection download speed. Instructions can be found in the FAQ “What speed broadband connection do I need?”

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Matches on Scotland Football TV are delivered in medium and high quality. These are streamed at 500 kb/s and 1000 kb/s.

Your broadband provider will quote a speed but this is a maximum available and they may not deliver this speed except at off-peak times.

To determine what your typical download speeds are you can check using one of many websites. We have used http://myspeed.visualware.com/ before and find it gives accurate results.

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We recommend using Internet Explorer 6 or 7, we also support Firefox version 2.0 upwards.

Scotland Football TV will run on most browsers, if you are unable to use a browser listed above then please ensure you test Scotland Football TV before purchasing a subscription.

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We have tested Scotland Football TV on Mac OS X and have found that we can login and watch the video and hear the audio streams. You need to install the Flip4Mac application available from the Microsoft website to view the video content.

Because Scotland Football TV relies on Microsoft encoding and DRM technologies we cannot offer support to Mac users.

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All the matches on Scotland Football TV are delivered in Windows Media 9 format. We use this format because it delivers a good picture quality at a reasonable download speed.

We encrypt the matches using windows based DRM technologies.

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There is a compatibility problem between Windows Media Player and the graphics card on the computer. Ensure that your have downloaded the latest updates from the windows update site at http://update.microsoft.com to get the latest version of the Microsoft DirectX drivers.

Download and install the latest version of Windows Media Player from this Microsoft webpage http://www.microsoft.com/windows/windowsmedia/default.mspx

• Open Windows Media Player from the Windows “Start” button or from the shortcut on your desktop.
• In Windows Media Player 11 the Tools menu is accessed by right clicking the mouse the mouse in the top right hand corner, just to the right of where it says “Media Guide”. Go to the “Tools” menu and select “Options”. This will bring up a new window, select the “Performance” tab on this new window then you should see, towards the bottom, a section titled “Video Acceleration” that has a slider on it.
• Select the slider and move it to the middle position, then click the “apply” button in the bottom right hand corner and then the “OK” button.
• Now close the windows media player and launch Scotland Football TV,
• If you cannot see video then repeat steps 2-4 but move the slider gradually over to the left.
• If you cannot move the slider then repeat step 1 and 2, this time click on the “advanced…” button.
• There are a lot of options here, most we do not need to worry about but ensure that the following are all ticked then click OK.
• Video Rendering
• Use High Quality
• Use video smoothing
• Click “Apply” and then “OK” and then close the windows media player.
• Test Scotland Football TV and see if you can see any video.
• If the above has not worked then repeat step 5 and this time move the slider from “Big” left towards “Small”, Click “OK” to close the window and then click “Apply” and “OK” and close the windows media player. Repeat this step until the slider reaches the far left.

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This problem is caused by a compatibility problem between the graphics card and Windows Media Player. Please follow the steps in the FAQ “When I log in and click on a video, I can only hear the audio with no video?”

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Buffering occurring during the middle of matches is caused by the internet connection from your ISP not being fast enough to download the stream. Select the medium format.

If the internet connection is not fast enough then you will hear the commentary continuously but the picture will freeze and progress as a series of stills.

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This will reset all the licenses that were in Windows Media Player so if you download or stream protected music and videos from sites other than Scotland Football TV then you will need to make sure that you can re-acquire the license from the vendor or else you may not be able to play these files again.

First find where the DRM folder is on your computer, the folder is a ‘protected system folder’ which is normally hidden so we need to change some settings to see it.

• Start Windows Explorer.
• Click “Tools”, click “Folder Options”, and then click the “View” tab.
• In the Advanced Settings box

• Make sure there is a tick next to “Show hidden files and folders”
• Make sure that there is not a tick next to “Hide protected operating system files” (click ok if a warning comes up)

• Click “Apply” and then click “OK”
• Now we need to find the DRM folder.
• On Windows XP this is usually found in C:/documents and settings/All users/
• On Windows Vista it is usually found in C:/ProgramData/Microsoft/Windows/DRM
• Click on the “DRM” folder, then right click on the “DRM” folder and select “Rename Folder” Rename the folder to DRMold. (Click ok if a warning comes up)
• Open an Internet Explorer window (not Firefox!) and come back to Scotland Football TV and play some of the videos, you will be prompted to download a security upgrade and to acquire a new license, follow the instructions on screen.

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The first step if you have problems with Scotland Football TV is to ensure that you have the latest patches and updates to Windows by visiting http://update.microsoft.com also ensure that you have the latest version of Windows Media Player, available from Microsoft at http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx and then restart your computer.

We do find that most problems are resolved by following the steps in the FAQ but if you still have problems then please send an email to sfatv@imgworld.com.

To help us diagnose the problem and fix the issue as fast as possible it really helps if you can provide as much information about the problem as possible.

• The details you are logging in with.
• What Operating System you are using. (Windows XP?)
• What version of Internet Explorer you are running
• What version of windows media player are you running
• The Error message that you receive
• Exactly which page you were on, or what button was pressed when the error message occurred or when a problem was encountered

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Yes, you can log in to Scotland Football TV and watch games from up to three computers but not at the same time. Logging in from more than one computer at the same time may lead to the suspension of your account without the possibility of a refund.

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Once you have logged in, you will see four options on the top right of Scotland Football TV; FAQ, edit profile, help and log out. Click on edit profile. You now have the option to change the email address and password that you used when you first registered with Scotland Football TV.

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If you wish to log in and have forgotten your password, go to Scotland Football TV. Click on the ‘forgotten password’ link below ‘password’. Type your email address in the box and we will send you a new password.

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For as long as you have subscribed to Scotland Football TV we will always send you relevant SFA service related information. In addition, you do have the option of receiving marketing information from the SFA.

To receive marketing information from the SFA, log in to the Scotland Football TV. You will now see four options on the top right of Scotland Football TV; FAQ, edit profile, help and log out. Click on edit profile. You will see two boxes at the bottom of the screen. Tick both of these to receive marketing information from the SFA and selected third parties.

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To unsubscribe to marketing material, log in to Scotland Football TV. You will now see four options on the top right of Scotland Football TV; FAQ, edit profile, help and log out. Click on edit profile. You will see two boxes at the bottom of the screen.

If the first box is un-checked, you will not receive information on club news and services from the SFA.

If the second box is unchecked you will not receive information from the Club’s partners about their products or services.

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To subscribe to Scotland Football TV, simply register and you will be directed to the payment page.

For £4.99 you get all three qualifier matches live as well as access to the video on demand archive.

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Yes. You can sign up online using your debit or debit card.

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To contact us with any payment queries Click here to request a refund: sfatv@imgworld.com

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Click here to cancel your subscription: sfatv@imgworld.com.

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We will honour in full any refund request for a subscription made within 7 days of the purchase, Click here to request a refund: sfatv@imgworld.com.

Refund requests received within 7 Days after the kick off of the first match will receive a pro-rata refund of two-thirds of the subscription.

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